Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Titan Graphics collects, uses, stores and protects personal information when you use our website, place an order, request a sample pack, contact us, or buy from us through another sales channel.

1. Who We Are

Titan Graphics is a small UK-based business selling custom stickers, decals and related supplies online and by direct invoice. We serve individuals, businesses, plant hire companies, forklift operators and other industrial customers within the UK.

ICO registration number: [INSERT ICO REGISTRATION NUMBER]


2. What Information We Collect

  • Name
  • Email address
  • Delivery address
  • Order details
  • Payment information handled
  • securely by our payment provider
  • Contact details supplied through
  • forms, quote requests, sample pack requests or direct communication
  • Business contact details where relevant

3. How We Collect Your Information

We collect information when you place an order through our website checkout, submit a quote form, purchase through a direct invoice, use a Stripe payment link, request a sample pack, place an order through eBay, or contact us directly by email or message.

We may also collect publicly available business contact details for relevant B2B outreach where appropriate.


4. How We Use Your Information

  • To process and fulfil orders
  • To send confirmations and tracking details
  • To process payments
  • To respond to enquiries
  • To send sample packs
  • To maintain business records
  • To meet legal and accounting obligations
  • To contact relevant businesses about products that may be useful to them, where legally appropriate

5. Lawful Bases for Using Your Information


6. Payments

Titan Graphics does not store card details. Card payments are processed securely by Stripe, either through website checkout or payment links. Invoice payments may be made by bank transfer.


7. eBay Orders

Where an order is placed through eBay, eBay operates under its own privacy policy. Titan Graphics uses the customer details provided through eBay only to fulfil the order.


8. Sample Pack Requests

When someone requests a sample pack, Titan Graphics collects the information needed to send it. This information is not used for marketing unless the person has separately opted in.


9. Business Outreach and Unsolicited Sample Packs

Titan Graphics may occasionally send free sample packs to relevant businesses in the forklift, plant hire, machinery or industrial sectors using publicly available business contact details.

Every unsolicited sample pack includes information explaining why it was sent and how the business can opt out of future contact.

Opt-out email address: [INSERT DATA AND OPT-OUT EMAIL ADDRESS]


10. Who We Share Your Information With

We only share personal information where it is needed to run the business, fulfil your order, process payment, deliver your goods, or meet legal obligations.

We may share limited information with:

Delivery partners

We share the details needed to deliver your order, such as your name, delivery address and contact details where required.

  • This may include:
    Royal Mail
  • Parcelforce
  • DPD

Payment providers

Card payments are processed securely by Stripe. Titan Graphics does not store your card details.

Sales platforms

If you order through eBay, eBay processes your information under its own privacy policy. Titan Graphics only uses the details provided through eBay to fulfil your order.

Professional or legal support

Where required, we may share information with professional advisers, HMRC, or legal authorities. This would only happen where necessary for accounting, tax, legal, or regulatory reasons.


Titan Graphics does not sell customer data.


11. Marketing Emails

Titan Graphics does not currently send marketing emails. If marketing emails are introduced in future, customers will only receive them where they have clearly opted in. Every marketing email will include a clear unsubscribe option.


12. Cookies

The website uses essential and functional cookies, plus basic analytics where used. The website does not currently use advertising or third-party tracking cookies.


13. How Long We Keep Your Information


14. Your Data Protection Rights

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent
  • Right to complain to the ICO

15. When We May Refuse a Request

Some rights may be limited where Titan Graphics needs to keep information for legal, tax, accounting or fraud prevention reasons.


16. Keeping Your Information Secure

Titan Graphics takes reasonable steps to protect customer information and only uses trusted systems and service providers where needed to run the business.


17. ICO Registration

Titan Graphics is registered with the Information Commissioner's Office.
ICO registration number: [INSERT ICO REGISTRATION NUMBER]


18. How to Contact Us

For privacy questions, data requests or outreach opt-outs, please contact:
info@titangraphics.co.uk


19. Changes to This Privacy Policy

This policy may be updated from time to time as Titan Graphics develops, introduces new services, changes sales channels, updates carriers, or starts using new systems.